Privacy Statement

Garden Wizard/Growing Solutions Ltd may collect personal information from you via this website, if you register with us for newletters, or if you make purchases from us. By using our website you give us the right to store the information manually or electronically.

When purchasing from us we will automatically add your email address to our mailing campaign, should you not wish us to do this, please email a request to us at the time of ordering. You will be free to unsubscribe from this mailing at anytime.

Any personal information you give to us will always be processed in accordance with the UK Data Protection Act 1998. We will only use the personal information you provide to deliver the services you have requested, or for our lawful, disclosed purposes. We will not make your personal details available outside our organisation without your consent, unless obliged by law.

This website will automatically track certain information about you in the course of you using this website, such as your IP address and browser identification. This information is used only for system administration and for providing statistics to evaluate use of this site. We do not use cookies for collecting personal information from this site. (A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive.)

Questions regarding this Privacy Policy should be addressed in writing to:

The Data Protection Department, Garden Wizard/Growing Solutions Ltd,Leyland Business Park, Centurion way, Farington,Lancashire PR25 3GR

TRADING POLICY

Delivery

Your products will usually be delivered by Fed ex on a next working day basis. The only exception is the whole of Ireland, Isle of Man, Scilly Isles, Islands of Scotland and part of the mainland Highlands of Scotland from a diagonal line North of Aberdeen to the North of Glasgow. In these instances we use Royal mail on a 3 day delivery service.
If your product is to be delivered by Fed ex it is on a next working day delivery the only exception is that we do not send orders out on Fridays because we do not like the products to lie idle in the hub stores where they run the risk of getting damaged. Orders received after 12 noon on Thursdays will be sent out on a Monday for a Tuesday delivery. THE PREVAILING WEATHER CONDITIONS ARE THE ONLY EXCEPTION FEB 2010 INTERFERING WITH FEDEX COLLECTIONS AND DELIVERIES.

We try to use the minimum of packaging needed to get the product securely to you which satisfies the Carriers, please try to recycle or re use the packaging.
If you order from the internet please put your telephone number on and any other information that helps the carriers to get the product quickly to you i.e. “If not in please leave in shed or with neighbour at number”? We can send the product to your workplace if you wish.

Postage Charges

We will charge a one off postage of £6.49p no matter how much you purchase sent to one address so it will benefit Families and friends to get together an order sent to one address.

Rewarding our valued customers loyalty.

We are a family business and appreciate our customer’s loyalty, remember we at Garden Wizard also purchase products for our family usage's and we are infuriated by companies who give all sorts of concessions to new customers. We will give all our concessions to our existing regular customers.

Carbon Footprint

We manufacture our products approximately 10 miles from the centre of Mainland Britain so distribution could not be more environmentally friendly. As far as possible we use Local manufacturers for our packaging and raw materials.
In rewarding loyalty we try to get customers to join together with relatives or friends to purchase at the same time so that we can minimise the carbon footprint and save our loyal customers postage/delivery charges.

Until now in the main we have not sold products that are not manufactured by us this is because we are fiercely protective in terms of our quality and speed of delivery. We will tell you whether or not items are dispatched directly from us or via a nursery or manufacturer to minimise our Carbon footprint and save you money on Postage.

In order to satisfy our customers need we will in the near future be supplying some products that are not manufactured by us or grown by us. We will only sell good quality products that we would use ourselves. It is our intention to sell only products that are grown/manufactured in the UK.